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Terms of Service

1. Agreement Acceptance

By accessing or using the TRINITY Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Service Description

TRINITY Platform is an enterprise-grade AI-powered platform that provides:

• CSRD compliance automation and reporting
• ESG data analysis and benchmarking
• Supply chain intelligence and optimization
• Financial risk assessment and quantification
• Operational analytics through OmniOps suite

3. User Accounts and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of your organization.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Ensuring your account information is accurate and up-to-date

4. Acceptable Use Policy

You agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious code, viruses, or harmful content
• Interfere with the Service's operation or security
• Reverse engineer, decompile, or disassemble the platform
• Use the Service to compete with our business
• Share your account access with unauthorized parties

5. Data and Privacy

5.1 Your Data

You retain all rights to your business data uploaded to the platform. We process your data solely to provide the Service as outlined in our Privacy Policy.

5.2 Data Security

We implement enterprise-grade security measures including:

• Zero Trust Security Architecture
• End-to-end encryption
• Immutable audit trails
• SOC 2 Type II compliance

5.3 Data Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own copies of critical business data.

6. Subscription and Payment Terms

6.1 Pricing

Current pricing is available on our website. Prices may change with 30 days notice to existing customers.

6.2 Payment

• All fees are due in advance
• Payments are non-refundable except as required by law
• Late payments may result in service suspension
• All prices are exclusive of applicable taxes

6.3 Automatic Renewal

Subscriptions automatically renew unless cancelled at least 30 days before the renewal date.

7. Intellectual Property Rights

7.1 Our IP

The TRINITY Platform, including all AI algorithms, software, and documentation, is our proprietary intellectual property protected by copyright, trademark, and trade secret laws.

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

7.3 Feedback

Any feedback or suggestions you provide may be used by us without restriction or compensation.

8. Service Availability and Support

8.1 Service Level

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance.

8.2 Support

Support levels vary by subscription tier:

• Essential: 48-hour response time
• Professional: 8-hour response time
• Enterprise: 2-hour response time

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee the accuracy of AI-generated insights or recommendations
• You are responsible for validating all compliance reports before submission

10. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your infringement of third-party rights
• Your data or content uploaded to the platform

11. Termination

11.1 Termination by You

You may terminate your account at any time with 30 days written notice.

11.2 Termination by Us

We may terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Abuse of the Service
• Legal or regulatory requirements

11.3 Effect of Termination

Upon termination, your access ceases immediately. You may export your data within 30 days, after which it may be deleted.

12. Compliance and Regulatory

12.1 Compliance Reports

While our platform assists with compliance, you remain solely responsible for:

• Accuracy of submitted reports
• Meeting all regulatory deadlines
• Legal compliance in your jurisdiction

12.2 No Legal Advice

The Service does not constitute legal, accounting, or regulatory advice. Consult qualified professionals for such guidance.

13. Changes to Terms

We may modify these Terms with 30 days notice. Continued use constitutes acceptance of updated Terms. If you disagree with changes, you may terminate your account.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Dispute Resolution

Disputes will be resolved through binding arbitration, except for claims relating to intellectual property rights.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between us.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force.

15.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.